Privacy & Cookie Policy

Ex-Eltronics appreciates your visit to our website and for your interest in our company and services. We value the importance of protecting your privacy and personal data and therefore take the privacy of our website users, customers and suppliers very seriously. This policy provides information about our data protection, privacy and cookie handling.

How we collect and use information

We use our best efforts to protect the privacy of our customers, suppliers and visitors to our website. We shall not ask you to supply any personal data as a condition of your use of our website. Where you have provided personal data, when contacting us or working with us, we only gather personal information such as first and last names, addresses and email addresses, when voluntarily submitted by you.

Any information we collect is to help us:

• Provide you with the best service possible
• Fulfil your order
• Manage your registration preferences
• Send you renewal notifications and/or service notifications
• Ensure, as far as is practical, that our websites and applications are compatible with the browsers and operating systems used by most of our visitors
• Enhance or improve user experience, our site, or Ex-Eltronics services
• Conduct customer satisfaction surveys

And, if you allow us to, we may also send you:

• Our newsletter and other marketing information relating to our business which we think may be of interest to you
• Tell you about other promotional activities
• Invite you to provide feedback on the work we have carried out for you

We may use tools such as email service providers to track whether you open the emails we send you and which links you are clicking on to improve our future communications.

How we keep your information secure

Ex-Eltronics ensures that all personal information supplied is held securely, in accordance with GDPR 2018.

All the information you give us through this website is protected by a secure server. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

Whilst we do our best to ensure security, data transmission over the internet is inherently insecure, we cannot therefore guarantee the security of data sent over the internet.

Sharing of personal information

We do not share personal information with third parties.

In all cases, any use of your personal information by Ex-Eltronics which has been instigated by us will comply with this policy and with data protection legislation. In every case, if you do not elect to receive such communications or if you elect to discontinue receiving them, then we will not send or will cease sending them to you.

Also, we reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our marketing services or website activities, to third parties outside Ex-Eltronics.

We may transfer the data that we collect from you to a destination outside the European Economic Area (EEA) e.g. when we send out a newsletter. By submitting your personal data to us, you agree to this transfer, storing or processing. We will ensure that any transfer will be within the conditions of the GDPR and that adequate safeguards are in place.

Our website may, from time to time, contain links to external sites. Ex-Eltronics is not responsible for the privacy policies or content of such sites and we recommend that you read the privacy policies on any external sites you use.

Individuals under 16

Ex-Eltronics does not intentionally or knowingly process personal information from individuals under the age of 16. If you are aged 16 or under, please obtain your parent/guardian’s permission beforehand. Users without this consent are not allowed to provide us with personal information. We will make every effort to delete any details of such users where a parent or guardian has informed us that these details or applicable data as defined by law have been collected.

Cookies

A cookie is a small file which is placed on your hard drive when you visit our website. The only personal information a cookie can obtain is information a user supplies themselves. A cookie cannot read data from your hard disk or read cookie files created by other sites. Cookies, however, enhance our website performance in a number of ways, including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site, making it more convenient for you. We use information from cookies for purposes which may include:

• Identifying returning users
• Enabling you to move more easily around our sites and applications
• Tracking your use of our site to better develop our site in accordance with your requirements
• Managing and improving the information we present to you and your user experience
• Analysing usage trends and building up anonymous profile based on your browsing patterns across our site which enables us to make advertisements and content available to you that is more relevant to your interests

The website uses visitor tracking software that will use cookies to track information about how visitors come to the website, which pages they visit and other actions that visitors make whilst on the site. This data is then used in order to improve the user experience of the website. All user data collected in this manner is anonymous.

Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. If you choose to do so, you can refuse cookies by disabling them in your web browser’s settings, and you do not need to have cookies turned on to use our website 

(however, certain features and content may not be available to you). For more information you should consult the support documentation for your web browser, this can be found online.

By visiting Ex-Eltronics’ website, you consent to the use of cookies as explained above. Further information on the use of cookies can be found at www.cookiecentral.com/faq